5 Reasons Why Remote Support Is Vital for Your Professional A-V Tech

American Sound is one of the best professional sound system installers in the United States. Our team of experts can install video walls, classroom technology, sound masking equipment, and professional sound systems anywhere in the United States.

But we do much more than that. We offer remote support contracts for when you and your staff need assistance in running your equipment. Find out why remote support is vital for your professional A-V tech.

Related Post: Get More For Your Money: Audio-Visual Equipment Rental

1. Fast Response Times

When you contact our support team, we respond right away. You won’t get a switchboard bogged down by pushing 100 buttons before you find the right person to talk to. When you call us, you speak to a human who understands the ins and outs of the system you have.

2. Highly Trained Technicians

Every support person at American Sound is highly qualified and trained to troubleshoot the equipment. Not only do they know how to find the correct documentation on your equipment, but they understand your physical setup and the software installed. Our team will get right to work on your issue and develop a solution for the best possible results.

3. Step-by-Step Troubleshooting & Problem-Solving 

We take you step by step through the issue you’re experiencing, whether it’s a video wall not displaying properly after a power outage or a software issue causing a glitch.

Either way, our tech support team takes you through the troubleshooting steps from start to finish. We can even log into your software remotely to see what’s happening and diagnose the problem.

4. Answer Questions About Any Issue

Our team can answer any and all questions about any issues you may be experiencing with the equipment we installed. It doesn’t matter if we installed it yesterday or two years from yesterday. We can even train a new person who will be in charge of running that equipment. 

5. Save You Money in the Long Run

Having a service and support contract with American Sound, even if we didn’t install your equipment, can save you time and money by preventing downtime and solving the problem faster. We’ll diagnose the problem and take the necessary steps to solve it. It’s all part of the perks you get with a service contract through American Sound.

Related Post: Choosing the Right Classroom Sound Reinforcement System

Remote Support From American Sound

American Sound, with offices in Cincinnati, Louisville, Phoenix, and Indianapolis, can install professional sound systems, classroom technology, or video walls at your facility. We back our installations with world-class remote support and customer service.

Call (859) 261-9024 for more information on what our team can do for you.